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COVID19 | NewStart Psychology & Counselling
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COVID 19 and Telehealth

Telehealth is an alternative way to provide you with opportunities to care for your health in more efficient ways.

The service may be delivered online via Skype, Zoom, Facetime, Messenger, or even WhatsApp or by Telephone Call. You can use your mobile phone, tablet/iPad, laptop, or home Computer. All you need is an internet connection.

Some of these alternatives are more secure than others. In today’s critical climate, it is important that you receive the right support however possible whilst maintaining your privacy.  

Telehealth Psychology is not a new way to be supported with counselling, therapy, and general support in the times of need.

At NEWSTART Psychology & Counselling (Australian-based Practice) we have been offering this service for almost a decade across 4 continents – and now we continue to do so more than ever!

Around the world Governments have announced social distance measurements involving self-isolation, quarantining, and in some places lockdown. It is now that Telehealth Psychology is the best solution for you and those whom you love. You stay at home, and we help you by your chose method (video or phone call).

In Australia, the Department of Health has authorised Medicare to support your use of Telehealth Psychology. 

If you have a current and relevant Referral and Mental Health Care Plan from your GP, you may be eligible for a Medicare Rebate. We no longer bulkbill our consultations but rebates through Medicare are available – This means that your out-of-pocket expenses could be significantly reduced.


Contact us today to make your appointment at

Therapy Using Telehealth

Receive support from the comfort of your home, or wherever it is that you are!


Book Your Appointment with Us


Receive Help and Support, Build Hope and Reassurance… It’s that Easy!

Why Telehealth Psychology?

Telehealth Psychology introduces a new method to enhance your wellbeing. You can keep your safety and the safety of your family by not coming to our practice. Receive the help you, and those whom you love from the comfort of your home.

IT is fast & efficient

No more travelling to see your therapist.

No more sitting in waiting rooms at the clinic.


Therapy and Counselling was never meant to be boring.

Telehealth Psychology uses what is familiar to you with what will help you the most.


Telehealth Psychology does not compromise on the help you receive and it can be more affordable


The same confidentiality guidelines remain as if you were receiving face to face support.


It is evidence-based as research has demonstrated its effectiveness.


At NEWSTART Psychology & Counselling we offer consultations that could be rebated by Medicare with an eligible Referral and Mental Health Treatment Plan from your GP.

Download Now and Connect with Us

At NEWSTART Psychology & Counselling we use many ways to connect with you. We like ZOOM because it is secure, versatile, you get your own virtual room so only you and your therapist share it in private, and it can make therapy more fun. 

However, we adapt to our clients needs around the world and have used Skype, FaceTime, Facebook Messenger, and even WhatsApp. We also offer Telephone Consultations (and they could also be rebated by Medicare with an eligible mental health treatment plan from your GP)

How about Child Therapy and Telehealth?

What COVID19 Taught Me

I have learned a few key things, and I wanted to share them with anyone was having doubts or feeling worried about if their child could still access their therapy if it was online.